Satisfaction Guarantee

We want you to feel informed when choosing OSO Jewelry. If you have a question before ordering or need help with a purchase, contact us.

Returns

You can request a return within 14 days of receiving your order. Our published return policy asks that items are unused, undamaged and in their original packaging.

Return shipping costs are your responsibility unless the return is due to our error. A return-label cost may be deducted from your refund where applicable.

Need help with an order?

Email support@osojewelrystore.com with your order number and a short description of the issue. If an item arrives damaged or incorrect, please include photos.

Read our full return policy and delivery and return information for the complete details.