Frequently Asked Questions

Find the details you need before choosing your next piece. If you need help with a product or an order, contact OSO.

What is included in a jewelry set?

Each product description lists the pieces included. Please check the available colour option and product photos before adding the set to your bag.

How do I choose the right fit?

Check the product details for sizing information. If a measurement you need is missing, email support@osojewelrystore.com with the product name before ordering.

Where do you ship?

Orders ship from the Netherlands to the European destinations available at checkout. See Shipping & Returns for delivery information.

What will delivery cost?

Shipping options and the final cost are displayed at checkout before you pay. Read our shipping policy for the published rates and delivery estimates.

Can I return my order?

You can request a return within 14 days of receiving your order. Our return policy asks that items are unused, undamaged and in their original packaging. Return shipping is your responsibility unless the return is due to our error. See the full return policy.

Which payment methods can I use?

The payment methods available for your order are shown at checkout. You can review your total before completing payment.

Do I need an account to order?

No. Creating an account is optional.

How do I track an order or request a change?

Once your order ships, look for your dispatch email and tracking details. If you need to request a change, contact us as soon as possible with your order number. Changes may not be possible after dispatch.