Processing
We ship to All Europe from our warehouse in the Netherlands.
After placing your order, please allow up to 24 hours for us to process and prepare your items for shipping.
Within Netherlands:
- Free for orders above âŦ35.00
- You pay âŦ1.99 for orders below âŦ35
You can always upgrade to premium shipping for âŦ4.99 "Optional at checkout".
In Europe:
- Shipping costs âŦ9.99 for all orders.
You can always upgrade to premium shipping for âŦ14.99 "Optional at checkout".
You will receive your order within 2 - 4 working days.
With upgraded shipping you can get your order within 1 - 3 days.
Delivery
We ship all orders safely with DHL and Hermes Within Europe.
Yes. Once we ship your order out, we send you an email with a tracking number.
Most of our carriers will leave a note with instructions on how to reschedule a delivery or pick up your package from a nearby location.
You can if you contact us within 12 hours after placing your order. Once shipped, we may not be able to modify the address. Therefore, you will have to cancel your order and place a new one.
Returns
Yes, You can within 14 days after receiving the order.
- The items are unused, undamaged.
- The items are in their original packaging.
Yes. Return shipping costs are your responsibility, Unless the return is due to an error on our side.
To start a return, please visit our contact page to get in touch with our customer support and to arrange your return.
Yes, for eligible returns, we can provide a prepaid return label. The cost of this label may be deducted from your refund, unless the return is due to our error.
Refunds
After we receive and inspect the returned item, please allow up to 3 business days for your refund to your original payment method.
We apologize for any inconvenience. If you receive a damaged item, please contact our Customer Service immediately. We'll arrange a replacement or a full refund for you.
Refunds can take several days to reflect in your account, depending on the payment method and bank processing times. If it's been more than 3 business days since your refund was processed and you havenât received it, please contact your bank or card provider.
Exchange
Absolutely! If you wish to exchange an item for a different size, color, or design, please initiate the exchange process by contacting our team through the contact page.
For the first exchange on an order, we will cover the standard shipping costs. Any subsequent exchanges on the same order may incur shipping fees.