How can we help?

Ask about a piece, check the fit or get help with an order. Include the product name or order number so we can help you more easily.

Most Asked Questions

To find out more. Please visit our Customer support page.
What is OSO Jewelry Store?

Oso Jewelry is a premium online retailer specialising in unique and stylish accessories. We aim to provide exclusive pieces that elevate everyday fashion.
What are the shipping costs?

Shipping options and costs depend on your delivery address. Check our shipping policy for published rates; your final delivery charge is shown at checkout before payment.
Can I track my order's journey?

The moment your order is dispatched, we will send a confirmation email that includes your unique tracking number and a direct link to monitor your delivery's real-time progress.
Can I return my order?

Yes, You can within 14 days after receiving the order.

  • The items are unused, undamaged.
  • The items are in their original packaging.
What payment methods do you accept?

The payment methods available for your order are displayed at checkout. You can review your total before completing payment.

Use the form below or contact us by email. For an existing order, include your order number and the email address used at checkout.

Adenauerlaan 210, Utrecht, Netherlands

+31 624 780 716

support@osojewelrystore.com

Mon - Sat, 9:00 - 18:00

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