Shipping policy

Shipping costs

Netherlands and Belgium

  • Standard delivery: free on orders from €35. Orders below €35: €1.99.
  • Premium delivery: €4.99 (optional at checkout).

Other EU countries available at checkout

  • Standard delivery: €9.99.
  • Premium delivery: €14.99 (optional at checkout).

Your final shipping cost is shown at checkout before you pay.

Delivery times

Standard delivery: 2–4 working days. Premium delivery: 1–3 days. Delivery times are estimates.

Where do we deliver?

We ship from the Netherlands to the Netherlands, Belgium and the other EU countries available at checkout.

Order processing

Please allow up to 24 hours for us to process and prepare your order for shipping.

Carriers

We ship orders with DPD, PostNL and DHL.

Tracking your order

Once your order has been shipped, we send you an email with a tracking number.

Not at home?

Most carriers leave a note with instructions on how to reschedule the delivery or collect your parcel from a nearby location.

Changing your address

You can change your address if you contact us within 12 hours after placing your order at support@osojewelrystore.com. Once your order has been shipped, we may not be able to change the address. In that case, you will need to cancel your order and place a new one.