Refund policy

Can I return my order?

Yes. You can return your order within 14 days after receiving it, provided that:

• the items are unused and undamaged;
• the items are in their original packaging.

Who pays for the return?

Return shipping costs are your responsibility, unless the return is due to an error on our side.

How do I start a return?

Email support@osojewelrystore.com or use our contact page with your order number and the item you would like to return. We will send you the return instructions. Please wait for these instructions before sending your parcel.

Do you offer return labels?

Yes. For eligible returns we can provide a prepaid return label. The cost of this label may be deducted from your refund, unless the return is due to an error on our side.